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All citations for Harmony's Research are listed below!


Purchase and Website Links are also included with each cited source, other than the unknown author Appendix A research study questions. That source can be found with a general google search but has no direct link from the British Medical Journal.

Alda, A. (2018). If I Understood You, Would I Have This Look on My Face?: My Adventures in the Art and Science of Relating and Communication. Random House.

Amatriain, X. (2020, February 27). NLP & Healthcare: Understanding the Language of Medicine. Curai Health Tech.

Appendix A: Patient Semi-Structured Interview Questions. (2017). British Medical Journal.

Baile, W. (n.d.). • Breaking Bad News • Addressing Emotions • Discussing Medical Errors • Cultural Competence • Challenging Emotional Conversations with Patients & Families • Effective Communication in Supervision The Complete Guide to Communication Skills in Clinical Practice. In MD Anderson I*CARE (pp. 1–45). Retrieved May 4, 2022, from

Bickmore, T., & Giorgino, T. (2006). Health Dialog Systems for Patients and Consumers. Journal of Biomedical Informatics, 39(5), 556–571.

Bulger, J., Handley, M., & Nickel, W. (2016, August 31). Choosing Wisely®.; AMA Steps Forward.

Casassa, C. (2017, October 17). Just Go With It: My First Patient Interview. The Doctor Weighs In.

Cassell, E. J. (1985). Talking with patients: Clinical Techniques (Vol. 2). MIT Press.

Cassell, E. J. (1987). Talking with Patients: Theory of Doctor Patient Communication (Vol. 1). MIT Press.

Clark, H. H. (1968). On the use and meaning of prepositions. Journal of Verbal Learning and Verbal Behavior, 7(2), 421–431.

Cole, S. A., & Bird, J. (2000). The Medical Interview: The Three-Function Approach. Mosby.

Gilligan, T., Coyle, N., Frankel, R. M., Berry, D. L., Bohlke, K., Epstein, R. M., Finlay, E., Jackson, V. A., Lathan, C. S., Loprinzi, C. L., Nguyen, L. H., Seigel, C., & Baile, W. F. (2017). Patient-Clinician Communication: American Society of Clinical Oncology Consensus Guideline. Journal of Clinical Oncology, 35(31), 3618–3632.

Groves, J. E. (1978). Taking Care of the Hateful Patient. New England Journal of Medicine, 298(16), 883–887.

Hashim M. J. (2017). Patient-Centered Communication: Basic Skills. American family physician, 95(1), 29–34.

King, A., & Hoppe, R. B. (2013). “Best Practice” for Patient-Centered Communication: A Narrative Review. Journal of Graduate Medical Education, 5(3), 385–393.

Knops, K., & Lamba, S. (2010). Clinical Application of ASCEND: A Pathway to Higher Ground for Communication. Journal of Palliative Medicine, 13(7), 825–830.

Lauster, C. D., & Sneha Baxi Srivastava. (2017). Fundamental Skills for Patient Care in Pharmacy Practice (pp. 1–36). Jones & Bartlett Learning. (Original work published 2014)

Lipkin, M., Kaplan, C., Clark, W., & Novack, D. H. (1995). Teaching Medical Interviewing: The Lipkin Model. The Medical Interview, 422–435.

Manguso, S. (2012). The Two Kinds of Decay. Granta.

Miliard, M. (2017, May 18). EHR Natural Language Processing Isn’t Perfect, but It’s Really Useful. Healthcare IT News.

Miliard, M. (2018, June 8). How Mercy is Using NLP with its Epic EHR to Improve Analytics for Cardiac Care. Healthcare IT News.

Mityul, M. I., Gilcrease-Garcia, B., Searleman, A., Demertzis, J. L., & Gunn, A. J. (2018). Interpretive Differences Between Patients and Radiologists Regarding the Diagnostic Confidence Associated With Commonly Used Phrases in the Radiology Report. American Journal of Roentgenology, 210(1), 123–126.

OZER, M. N. (1977). The Interactive Assessment: A Means for Enhancing Development. The Journal of Creative Behavior, 11(1), 67–72.

Panicek, D. M., & Hricak, H. (2016). How Sure Are You, Doctor? A Standardized Lexicon to Describe the Radiologist’s Level of Certainty. American Journal of Roentgenology, 207(1), 2–3.

Prakash B. (2010). Patient satisfaction. Journal of cutaneous and aesthetic surgery, 3(3), 151–155.

Rosenkrantz, A. B. (2017). Differences in Perceptions Among Radiologists, Referring Physicians, and Patients Regarding Language for Incidental Findings Reporting. American Journal of Roentgenology, 208(1), 140–143.

Roter, D., & Frankel, R. (1992). Quantitative and Qualitative Approaches to the Evaluation of the Medical Dialogue. Social Science & Medicine, 34(10), 1097–1103.

Schön, D. A. (2017). The Reflective Practitioner: How Professionals Think in Action. Taylor And Francis.

Scripts to Help Your Practice Collect Patient Payment at the Time of Service. (2017). American Medical Association.

Stanford Medicine. (2018). GET SMART: How to Talk to Your Patients About Antibiotics [Online Infographic]. In Stanford Medicine: Stanford Antimicrobial Safety & Sustainability Program.

Stanford Medicine. (2020). Serious Illness Conversation Guide [Online PDF]. Ariadne Labs.

Staples, S. (2015). Examining the linguistic needs of internationally educated nurses: A corpus-based study of lexico-grammatical features in nurse–patient interactions. English for Specific Purposes, 37, 122–136.

Tayal, S., Michelson, K., & Tayal, N. (2016, August 31). Empathetic Listening.; American Medical Association.

The American College of Obstetricians and Gynecologists s. (2011, May). Effective Patient–Physician Communication.

The Apache Software Foundation. (2017). Documentation - Apache OpenNLP.

The Apache Software Foundation. (n.d.). Apache cTAKESTM - clinical Text Analysis Knowledge Extraction System. Retrieved May 4, 2022, from

Top 12 Use Cases of Natural Language Processing in Healthcare. (2019, June 7). Maruti Techlabs.

Vidant Health. (n.d.). Conversation Scripts for Providers. Vidant Health. Retrieved May 4, 2022, from

White, M. K., & Keller, V. F. (2000). Difficult Clinician-Patient Communication.

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